Promindelta

About

Do you have a passion for helping others and providing exceptional customer service?ProminDelta Holding Limited is seeking a Customer Support Agent to be the first point ofcontact for our clients and customers. In this role, you will handle inquiries, troubleshoot issues,and ensure that our customers have a positive experience with our products and services. Theideal candidate will be patient, empathetic, and have a strong problem-solving ability.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about our products, services, and policies.
Troubleshoot technical issues and guide customers through problem-solving processes
Escalate complex issues to the appropriate departments when necessary.
Maintain detailed records of customer interactions and transactions.
Assist in the development of customer support materials, such as FAQs and guides.
Contribute to team goals and performance metrics, ensuring high levels of customer satisfaction.

Qualifications

High school diploma or equivalent; a degree in Communications or related field is a plus.
2+ years of experience in customer support or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Familiarity with customer support software and tools.
Ability to work independently and as part of a team.
Multilingual abilities are a plus.

Hiring Process

Embarking on a career with ProminDelta Holding Limited is straightforward and efficient. We value your talent and look forward to seeing how you can contribute to our team. Explore the available positions and take the first step towards your new career with us.

Contact Us and Send Your CV

Submit your application and resume through our careers page or directly to our HR team.

Zoom Call or Meeting with HR & Team Lead

Engage in a virtual or in-person interview with our HR team and the relevant team lead to discuss your fit for the role.

We'll Answer in 5-6 Days

Expect to hear back from us within a few days regarding the next steps in the hiring process.

Contact US

We’re here to help with any questions or requests you may have. Please fill out the form below, and a member of our team will get back to you as soon as possible.

Head office

170, Pater House, Level 1, (Suite A309), Triq Salvu Psaila, Birkirkara, BKR 9077, Malta

Email:

For general inquiries:

[email protected]

For investor relations:

[email protected]

For media inquiries:

[email protected]

Website

www.promindelta.com

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